Mission Possible SNF Department Head Briefing (Customer Service Concepts for the Crew)
This monthly series will address essential functions, quality care and department-specific management functions for department heads with sessions specific for Administrators, DONs, Housekeeping, Social Services, Activities, Dietary, Maintenance and Therapy. Topics will include deptartment-specific considerations for infection control, survey preparedness, role in meetings, IDT systems integration, MDS supportive documentation, care planning, driving QMs, employee satisfaction and customer service. This series is ideal for new or seasoned department heads with recordings available for ongoing access on-demand to these essential lessons on the building blocks of SNF/LTC operational success.
What to Expect:
Essential lessons for department heads that will drive facility operational success
LTC facility department heads including, but not limited to Social Services, Activities, Dietary, Maintenance, Housekeeping, Business Office, Therapy, DON and Administrator
One (1) contact hour each session; check your state association registration page for details on additional CE.
NAB approved through Proactive LTC Consulting.
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