Pinnacle Quality Insight is a leader in employee retention and customer satisfaction for senior care and senior living. Through surveys and software, it helps providers understand their customers’ and employees’ experiences.
Its employee retention software, Retain, targets new hires with surveys, flags potential separations, and prompts managers to engage more deeply. Pinnacle also conducts deep-dive customer satisfaction surveys, complete with ongoing reports, individualized recommendations for action, real-time risk alerts, and the most accurate benchmarks in the industry. CoreQ and CAHPS complement Pinnacle’s product offering.
With over 25 years in senior care and senior living, Pinnacle continues to be guided by its north star: People are our purpose.