Events Calendar

Quality Awards Workshop - Gold

10/06/2020   -  10/29/2020    Virtual

Preparing an application for a Gold AHCA/NCAL National Quality Award is a big step up from the Silver Award application. From 2011 to 2020, there have been 31 Gold Award Recipients. This workshop helps identify and prevent the five most common reasons for not earning a site visit. By mastering the performance  excellence fundamentals,  creating your application  plans, and refining your application  skills will give you a head start on your 2021 Gold Award Application.

The final step in the AHCA/NCAL National Quality Award Program is the Gold - Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession. At the Gold Award level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer  and staff satisfaCtion. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application  process and thereby reaching organizational  goals. Gold applicants address the Baldrige Excellence Framework in its entirety.

Suggested participants  for this workshop are administrators or executive directors and directors of nursing,  admission  coordinators, along with other leadership team members- including owners. A team approach is the most effective method to develop your application  in a manner that makes it your "management document" and not just an award application.

NHA: This program has been submitted  (but not yet approved) for Continuing Education for 18 total participant hours from NAB/NCERS.


  1. Describe the gold criteria and scoring guidelines.
  2. Plan the application preparation project.
  3. Master skills for presenting results.
  4. Master skills for describing  processes.
  5. Describe systematic evaluation and improvement.
  6. Plan for writing and reviewing the first draft of your application.

Glenn Bodinson, FACHE, founded BaldrigeCoach to help organizations improve their performance. BaldrigeCoach clients have won 23 Baldrige Awards. In the past nine years, 20 AHCA/NCAL Gold Quality Award recipients and more than 75 AHCA/NCAL Silver Award recipients have used the BaldrigeCoach system.

Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years. She continues to serve as a Mater Examiner for the program. She has been a facilitator  of the national training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL Quality Award from 2011 - 2015.

This workshop will be held virtually on Zoom over a series of sessions in October including October 6, 8, 12, 20, 27, and 29. Participation  in all sessions is required. Sessions will be held from 1-4 pm CST. Participants will be required to participate on camera and audio.


  • Review your silver application and have a copy with you if that is your last application
  • If you have previously applied for the Gold, please send your application and your feedback report to the faculty and bring copies to class
  • Review the eligibility requirements in the 2021 Gold Criteria and Application document to ensure you are eligible to apply
  • Bring a copy of the 2021 Gold Achievement in Quality Award Application & Criteria
  • Purchase and bring a copy of the 2019-2020 Baldrige Excellence Framework for Health Care


  • Registration is limited to AHCA/NCAL members
  • Registration is non-refundable, however substitutions  are allowed up to 48 hours before the program
  • Registration for a facility includes up to 2 participants. If you would like to request additional participants, please contact the association directly.
  • Participation in this workshop does NOT guarantee award/renewal receipt by AHCA/NCAL

"The facility Administrator and I attended the Silver Award Workshop in preparation to create the 2020 Silver Award Application for Metron of Forest Hills. We found the session extremely helpful in explaining the application process and requirements, developing facility-specific  answers, and aide in creating an initial draft of the application. The instructors  were personable and welcoming to all who participated. I highly recommend attending the offered educational sessions prior to attempting any of the three AHCA/ NCAL award applications." - Kelly Dines